Working With the Public

At the grocery store I worked at I had to explain to a woman why we couldn’t take back the apple core she had clearly eaten as a return.


I’ve had to explain to people why we can’t extend their hotel stay because the hotel is fully booked out. They threw a fit because we “Sold the room out from under them,” as if the concept of booking a room for X days meant we hold the room for additional days just in case they wanted to extend.


I work IT support. I had to explain to a 23 year old what a capital letter was when helping them set up their password. Twice. I’ve also had to explain the concept of using a word to help distinguish letters, i.e. “A as in Apple”.


I had to explain to a guy how the older fish would go out of date sooner than the brand new ones.

At first, I wasn’t sure about posting this because I don’t believe the public are stupid. But some of them (us) are!

If you’ve ever worked with the public in a service capacity, this Tumblr thread (you have to open the comments under the video post) will be… cathartic to you.


Robert Wringham is the editor of New Escapologist. He also writes books and articles. Read more at

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